Customer Success Playbook

Customer Success Playbook

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Customer Success Playbook
Customer Success Playbook
How to Create Effective OKRs for Customer Success

How to Create Effective OKRs for Customer Success

Follow these 6 steps to create OKRs that make sense for the CS team.

Sara Shih's avatar
Sara Shih
Jan 15, 2024
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Customer Success Playbook
Customer Success Playbook
How to Create Effective OKRs for Customer Success
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OKR planning in full swing.

As we dive into 2024, many are busy finalizing quarterly Objectives and Key Results (OKRs). However, nothing is more frustrating than being handed down OKRs that are confusing and overcomplicated.

So how do we create effective OKRs for Customer Success (CS) team?

We’ll discuss:

  1. Why Customer Success Needs OKRs

  2. How to Create OKRs fo…

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