9 Customer Success OKRs To Consider
New Year, New OKRs. But which are the most effective?
It’s that time of year again.
OKR planning time.
It’s easy to get overwhelmed trying to figure out what the most effective OKR strategy for your Customer Success (CS) team is.
The first step is understanding why we need OKRs and how to create effective OKRs for your team. Then once you have the overall company objectives, you’re ready to start creating CS-specific OKRs.
There might be many areas within your CS function that you want to improve, but having a max of 3-5 OKRs helps the team understands what is priority.
To help with your planning, here are 9 example OKRs commonly used in Customer Success.
Keep reading with a 7-day free trial
Subscribe to Customer Success Playbook to keep reading this post and get 7 days of free access to the full post archives.